Phone Etiquette

Due to the nature of my business, it is more than likely that you will go through to my voicemail.  I am amazed and appalled (at the same time) at the amount of calls I get (i.e. multiple calls from the same number) and no message is left – what is that about?  I used to return calls but found that these were the very people who did not turn up for their appointments.  If you do not leave a message, I do not return your call.  It is about committing to the fact that you want to change so leave your first name and number and I WILL call you back.